Delivery time to anywhere in Brazil varies from 2 to 4 weeks in
average after payment confirmation.
Remembering that we inform the tracking code of all products that are ordered with the shipping option WITH tracking code at the time of shipping selection.
If tracking doesn't work on our site, it will most likely work on one of these:
● http://global.cainiao.com
● http://www.correios.com.br/sistemas/rastreamento
Tracking codes take 3 to 7 business days to be passed on from our suppliers to you, the customer.
We are not responsible if the product cannot be delivered to the recipient due to the delivery address being filled in incorrectly on our website at the time of checkout.
The deadline varies according to the agility of the Post Office and customs, but it usually takes between 10 to 20 days on average. The deadline for delivery is up to 40 working days.
After the stipulated period, we recommend that you contact the Post Office to clarify the reason for the delay. If the couriers are not in possession of your order, please contact us immediately so that we can check with our suppliers. confirming that
there is a problem in the logistics of your order, we will make a FULL refund of your purchase immediately after these verification steps.
It is important that you provide the means to carry out the delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to pick up the order at a post office near your address.
Storage fees are charged if they are not removed within 7 calendar days. The amount of the fee depends on the weight/volume of the product.
CUSTOMS TAXATION
All products are shipped from abroad and are subject to customs taxation upon receipt. The tariffs are 60% of the purchase price, so if the amount charged is greater than that, please contact us so that we can explain how to file an appeal with the post office.
