Shipping and Refund Policy

At Devy, we aim to provide a seamless shopping experience by offering clear and transparent policies regarding shipping, delivery, and refunds. Please review the details below:

Shipping and Delivery Policy

Processing Time

  • Orders are processed within 24 hours.
  • You’ll receive a confirmation email with tracking details once your order is shipped.

Shipping Time

  • Standard delivery time is 7 to 15 business days after processing.
  • Delivery times may vary depending on your location and unforeseen factors like customs or carrier delays.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and the size of your order.
  • Occasionally, we may offer free shipping promotions, so stay tuned for updates!

Tracking Your Order

  • All orders come with a tracking link, allowing you to monitor your package in real-time.

Return & Refund Policy

At Devy, we want you to shop with confidence! If you're not completely satisfied with your purchase, you can return it for a refund—no questions asked.

  • Returns are accepted within 30 days of delivery.
  • Items must be returned in their original packaging.
  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Once we receive the returned item, we will process your refund immediately. If you need any assistance, feel free to contact us—we’re here to help!

Damages and Issues

  • Please inspect your order upon delivery.
  • If the item is defective, damaged, or incorrect, contact us immediately at contact@shopdevy.com
  • Include the following details to help us resolve the issue quickly:
    • Photos of the product.
    • Order details, including the purchase date.
    • A brief explanation of the issue.

We will evaluate the situation and work to make it right.

Exchange Policy

We offer hassle-free exchanges to ensure you get the right item!

To exchange a product:

  1. Contact us to notify us of the issue with your order.
  2. Return the original item, and we’ll process your exchange.
  3. Once your return is received, we’ll send out the replacement item right away.

If you have any questions or need assistance, our team is happy to help!

Order Cancellation

  • Orders can be canceled within 24 hours of placement without requiring a justification.
  • To cancel, email us at contact@shopdevy.com

Refund Policy

If your order hasn’t arrived within the estimated time frame or if it was damaged during shipping, you may request a refund.

Refund Process

  1. Contact us at contact@shopdevy.com with:
    • Photos of the product (if damaged).
    • Order details and a description of the issue.
  2. Once approved, refunds will be processed within 10 business days to your original payment method.
  3. Note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us for further assistance.

We appreciate your understanding and cooperation with our policies. Thank you for choosing Devy for your shopping needs!

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